READY-TO-WEAR
VALIDITY OF CONTRACT
By making a purchase via Preby’s website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Preby) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase.
As soon as the order has been placed by you, Preby will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.
ORDER
The garment shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only.
PRICES
The final amount of the order will be displayed in the shopping cart, and no extra charges will apply. The shipment of orders is always duty-free within the EU.
PAYMENT
The following payment options are available:
- VISA or Mastercard.
- PayPal.
As soon as the order value is paid, the processing of your order will be started.
DELIVERY
During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our studio in London to your address.
The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible.
Preby cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
We will charge you £10 for packages that are not accepted/ picked up and are returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.
TOLERANCES
Preby’s products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you. Please always refer to the Size guide provided along with Garment images while making an order.
We cannot guarantee that a garment in a standard size will have a perfect fit as each and every body type is different. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.
WARRANTY
If the measurements or design of the garment you ordered do not correspond with your order for reasons other than mentioned above, we will cover the cost of your return and send out the correct order to you free of charge under the condition that you return the product unused / unworn in the same box as it was delivered in and send with the cheapest possible tracked shipping method.
If for any reason, you are given store credit, please note that unused credits on your Preby customer account will expire after one year.
Furthermore, it is the customer’s responsibility to state the correct measurements in profiles.
We do not offer customer service via Phone. To maintain a low cost structure, we offer customer support by email only. We aspire to always answer your query within 24 hours Monday to Friday. Should you not receive an answer from us within this given time frame, please get in touch with us again.
